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safety

We guarantee

your safety

Throughout this Health Emergency, the Hotel -Restaurant Minerva had to temporarily close for the first time in its 50 years of business. We are finally ready to reopen. From 18th May on, we will reopen to welcome you.

We used this period to:

  • sanitize all areas
  • SET THE SAFETY DISTANCES IN THE BREAKFAST ROOM, RESTAURANT AND BAR
  • PUT THE DIVIDING PANELS ON RECEPTION AND RESTAURANT COUNTERS
  • EVERY ACCESS TO COMMON AREAS AND ROOMS IS EQUIPPED WITH DISINFECTANTS
Our staff has been trained to work safely and to guarantee you, our dear guests, a safe stay.
We are looking very much forward to seeing you again!
We are waiting for you!
apertura hotel

Safety measures relating to guests

The organization is committed to guarantee each guest, as well as to its collaborators, security within the facility. Therefore, precautions were taken and investments made; customers are also required to comply with the measures put in place in order to safeguard everyone's health.

Reservations Managementi

The reservations of the facility are made as usual by phone, by email or through specific web portals

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At the time of booking, the organization gets in touch with the customer requesting the compilation of a questionnaire containing the information also requested in the substitute declaration filled in by those who access the structure. For the questionnaire / declaration to be valid, it is required to be filled out strictly on the days prior to arrival. It is required in the questionnaire that every change to what is reported is communicated upon arrival, before entry and in any case throughout the stay, if some changes should occur. In the case of multiple bookings (groups, families, etc.) it is necessary that each person fills in their own substitute declaration of certification (in case of minors by those who exercise parental authority). Information on data processing (privacy) is also attached.

Guest entrance

At the time of booking, a vademecum is also sent to customers, containing the measures taken by the organization and the rules to be respected during the stay for security purposes.

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The organization has reserved a special entrance for customers, other than the service entrance: the main entrance with revolving door. Outside the entrance there is information for customers containing instructions for access (temperature control and substitute declaration, protective devices) and for the check-in. In addition to what is stated in the following points, entry is allowed only by wearing a protective mask.

Entering the Hotel

The ban on access to those who manifest symptoms that may refer to COVID-19 (fever, flu symptoms, or also arriving from particular geographical areas considered most at risk).

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As mentioned before, the entrance inside the structure is of fundamental importance for the management of the safety of workers and guests. As well as for employees, also for guests the first anti-infection measure calls for the ban on access to those who manifest symptoms that may refer to COVID-19 (fever, flu symptoms, or also arriving from particular geographical areas considered most at risk). In this way it is reasonable to consider anyone within the structure an uninfected person, or in the worst case, an asymptomatic person. In this last case, the infectious potential is radically lower compared to a person that manifests symptoms such as coughing, sneezing, through which the viral load can infect other subjects. Please note that in any case, the inspection at the entrance can only reduce, although by a great deal, the risk of access of virus positive subjects, and therefore the security measures inside the company are fundamental and must be strictly respected by all subjects.

Outside the structure, information is provided for customers about the rules to be respected in order to access the facility: it is necessary to wear a mask, to respect the distances and established paths, temperature measurement and issue of a substitute declaration; the customer rings the bell and the internal staff informs him of the possibility of accessing the hall or the need to wait in case of presence of other customers subject to the entry operations described below.

In the case of refusal of temperature detection or data supply as subsequently specified, access to the structure and permanence in the same is prohibited.

Temperature detection

Before each access to the structure, customers may undergo body temperature measurement with non- invasive methods, using an infrared thermometer.

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The organization proceeds with these operations, paying attention to detect the temperature without recording the revealed data and providing information on personal data processing (also orally), since these data are used on the basis of a higher interest of Employer for data processing (protection from mass infection). It is necessary to abstain from requesting additional information about the person who was tested positive, in order to avoid violating the privacy of the person concerned. If the organization identifies a subject with symptoms or temperature above 37.5 ° or receives statement about person coming from infected areas, it will have to proceed with isolation in a controlled manner and maintain confidentiality on the acquired information.

Self-declaration document

Each customer issues, if not already done electronically after the booking, the substitutive declaration certifying that the person is not coming from epidemiological risky areas and the absence of contacts in the last 14 days with subjects tested positive for SARS-CoV-2.

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It is specified and reminded that the customer is still obliged to communicate any variations of the declaration sent previously, throughout the entire stay. When requesting the release of a declaration, attention is paid to the regulation on the processing of personal data, since the acquisition of the declaration becomes a part of data processing. To this end, the indications provided by the GDPR shall apply and specifically, only the necessary and relevant data related to the prevention of contagion from COVID-19 shall be collected (for example, if a statement is requested on contacts with people tested positive to COVID-19, additional information about the positive person will not be requested).

Sensitive data management

The Company, as Data Controller, will process the data, including particular data, in compliance with the current Privacy legislation.

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The treatment is justified by an order of public interest and public health, pursuant to art. 9 of the GDPR, so there may be a need to transmit the document to the Health Authorities, responsible for containing the emergency. In the case the subject wishes to have further information on the data processing carried out by the Company, he is invited to examine the report on data processing or request further information from the organization.

The processed data are:

  • BODY TEMPERATURE DETECTED IN REAL TIME, WITHOUT REGISTRATION OR STORAGE, EXCEPT IN THE CASE OF THE FOLLOWING POINT;
  • IDENTIFICATION DATA AND REGISTRATION OF THE TEMPERATURE EXCEEDING THE LIMIT ONLY IF IT IS NECESSARY TO DOCUMENT THE REASONS THAT PREVENTED ACCESS OR STAY IN THE COMPANY AREAS; AS WELL AS, IN THIS CASE, THE RECORDING OF DATA RELATED TO TEMPORARY ISOLATION, SUCH AS THE TIME OF EXIT AND THE CIRCUMSTANCES REFERRED BY THE PERSON CONCERNED AS JUSTIFICATION FOR LEAVING THE TEMPORARY ISOLATION;
  • SITUATIONS OF DANGER OF INFECTION FROM COVID-19, INCLUDING DATA RELATED TO THE STATE OF HEALTH, SUCH AS, FOR EXAMPLE, BODY TEMPERATURE / FLU SYMPTOMS; ARRIVING / NON-ARRIVING FROM THE AREAS AT EPIDEMIOLOGICAL RISK; PRESENCE / ABSENCE OF CONTACTS, IN THE LAST 14 DAYS, WITH SUBJECTS TESTED POSITIVE FOR COVID-19 (ALSO THROUGH THE SUBSTITUTIVE SELF-DECLARATION DOCUMENT OF PERSON CONCERNED);
Check-in e check-out

The check-in operations are carried out by a single person (in the case of groups, families, ...). At the entrance there are sanitizing stations and some graphic information guide the person in charge of the operations through established path.

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At the entrance there are sanitizing stations and some graphic information guide the person in charge of the operations through established path up to the front desk with a plexiglass panel where the operator, equipped with surgical mask (in addition to having sanitizing gel and when necessary disposable gloves) can proceed with the guest registration and delivery of the electronic key (sanitized at each guest change). For this type of operation are more advisable procedures that do not include the exchange of paper documents, for example avoiding as possible to touch documents, cash or other personal items. Both the operator and the customer have sanitizing gel available.

At the time of check-in, the organization also hands over the breakfast menu so that the customer can order directly from his room (by 09:00pm) and avoid carrying out the same operation at the table the next morning. For those who check in after 11:00pm, the choice from the breakfast menu is made directly upon arrival.

Once given the key is kept by the customer for the entire duration of the stay. At the time of check-out, the customer returns the key (and other objects if necessary) by placing it inside a special holder placed in the hall of the structure. Internal staff will recover the items, sanitize them with alcohol solution (70%) before placing them at the front desk. The customer is invited to use a credit / debit card and the equipment is sanitized at each use by the desk operator.

The exit is made through a side door of the main entrance to prevent situations where the safety distance may not be maintained.

The people who are a part of a group and not in charge of checking in, are accommodated in a lounge area of the hall or in a queue if possible, waiting to proceed with inspection and to access their rooms (wearing a protective mask otherwise the entry is not allowed). In this area are available hand sanitizing gels and information (also in QR-code form) about the rules of conduct.

Luggage and personal belongings

When necessary, personal belongings and customer baggage are handled by internal staff, porter, equipped with appropriate PPE: surgical mask and disposable gloves to be replaced after each client / family unit (each room).

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The operations are always carried out keeping the interpersonal distance of at least one meter.

Information and courtesy kit

At the time of check-in and in each room, the customer can consult all security measures and rules of conduct.

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In addition to what has already been indicated during the booking process, at the time of check-in and in each room, the customer can consult all security measures and rules of conduct by scanning a QR-code with a link to the documentation. The organization places for customers inside each room a pack of hand sanitizing gel (hydro-alcoholic solution).

Rules of conduct for guests

Guests are informed about the rules to be respected to guarantee their own safety and that of all subjects present inside the structure, through previously sent information.

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Guests are informed about the rules to be respected to guarantee their own safety and that of all subjects present inside the structure, through information sent at the time of booking and through report (QR-code at the entrance and in the rooms), as well as through infographics arranged inside the structure (common areas, elevators, etc.).

Inside the guest’s room

After checking in, customers have access to their room, cleaned and sanitized in all its surfaces according to law regulations in force and in particular following the guidelines of the Ministry of Health, Circular 5443 of 22 February 2020.

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As mentioned previously, inside the room customers can find courtesy kit (hydro-alcoholic gel for hand hygiene) and the QR-code to consult the structure’s rules of procedure. The TV remote control will be protected inside a cellophane envelope replaced at each customer change, as well as the kettle and tea cups which will be sanitized and sealed before the arrival of each new guest.

Common areas
For access to common areas such as corridors, breakfast / bar / restaurant rooms, elevators, hall, garage, fitness centre, conference rooms and anywhere else outside the guest’s room, the customer must wear protective mask and ensure hand hygiene by washing them with soap and water and sanitizing them using the gel dispensers placed on all floors. In these common areas the interpersonal distance between subjects of different rooms / belonging to different units must be maintained. Transfers should be limited to what is strictly necessary.

Access to the floors (Elevators)

The use of stairs to access the floors is preferred and recommended to all customers. However, the elevators function and at each entrance (on each floor) there are sanitizing gels and information.

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The access to elevators is allowed to only one person at a time, unless belonging to the same unit or from the same room. It is mandatory to sanitize your hands before touching both the external buttons and the internal push-button panel. These devices are sanitized with high frequency every day, as explained in the specific chapter. While waiting for the elevator, guests must keep the safety distance both from other people and from the door of the elevator, as indicated on the sign placed on the sanitizing station.

The hotel staff stays at customers’ full disposal for any further information or clarification they may need regarding the provisions in force within the structure. Moreover, information signs are also provided in the passage areas to remind the rules to be respected in order to guarantee a pleasant stay while paying necessary attention to health and safety of all of us.

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