We guarantee

It is specified and reminded that the customer is still obliged to communicate any variations of the declaration sent previously, throughout the entire stay. When requesting the release of a declaration, attention is paid to the regulation on the processing of personal data, since the acquisition of the declaration becomes a part of data processing. To this end, the indications provided by the GDPR shall apply and specifically, only the necessary and relevant data related to the prevention of contagion from COVID-19 shall be collected (for example, if a statement is requested on contacts with people tested positive to COVID-19, additional information about the positive person will not be requested).

The treatment is justified by an order of public interest and public health, pursuant to art. 9 of the GDPR, so there may be a need to transmit the document to the Health Authorities, responsible for containing the emergency. In the case the subject wishes to have further information on the data processing carried out by the Company, he is invited to examine the report on data processing or request further information from the organization.

The processed data are:

• BODY TEMPERATURE DETECTED IN REAL TIME, WITHOUT REGISTRATION OR STORAGE, EXCEPT IN THE CASE OF THE FOLLOWING POINT;
• IDENTIFICATION DATA AND REGISTRATION OF THE TEMPERATURE EXCEEDING THE LIMIT ONLY IF IT IS NECESSARY TO DOCUMENT THE REASONS THAT PREVENTED ACCESS OR STAY IN THE COMPANY AREAS; AS WELL AS, IN THIS CASE, THE RECORDING OF DATA RELATED TO TEMPORARY ISOLATION, SUCH AS THE TIME OF EXIT AND THE CIRCUMSTANCES REFERRED BY THE PERSON CONCERNED AS JUSTIFICATION FOR LEAVING THE TEMPORARY ISOLATION;
• SITUATIONS OF DANGER OF INFECTION FROM COVID-19, INCLUDING DATA RELATED TO THE STATE OF HEALTH, SUCH AS, FOR EXAMPLE, BODY TEMPERATURE / FLU SYMPTOMS; ARRIVING / NON-ARRIVING FROM THE AREAS AT EPIDEMIOLOGICAL RISK; PRESENCE / ABSENCE OF CONTACTS, IN THE LAST 14 DAYS, WITH SUBJECTS TESTED POSITIVE FOR COVID-19 (ALSO THROUGH THE SUBSTITUTIVE SELF-DECLARATION DOCUMENT OF PERSON CONCERNED);

At the entrance there are sanitizing stations and some graphic information guide the person in charge of the operations through established path up to the front desk with a plexiglass panel where the operator, equipped with surgical mask (in addition to having sanitizing gel and when necessary disposable gloves) can proceed with the guest registration and delivery of the electronic key (sanitized at each guest change). For this type of operation are more advisable procedures that do not include the exchange of paper documents, for example avoiding as possible to touch documents, cash or other personal items. Both the operator and the customer have sanitizing gel available.

At the time of check-in, the organization also hands over the breakfast menu so that the customer can order directly from his room (by 09:00pm) and avoid carrying out the same operation at the table the next morning. For those who check in after 11:00pm, the choice from the breakfast menu is made directly upon arrival.

Once given the key is kept by the customer for the entire duration of the stay. At the time of check-out, the customer returns the key (and other objects if necessary) by placing it inside a special holder placed in the hall of the structure. Internal staff will recover the items, sanitize them with alcohol solution (70%) before placing them at the front desk. The customer is invited to use a credit / debit card and the equipment is sanitized at each use by the desk operator.

The exit is made through a side door of the main entrance to prevent situations where the safety distance may not be maintained.

The people who are a part of a group and not in charge of checking in, are accommodated in a lounge area of the hall or in a queue if possible, waiting to proceed with inspection and to access their rooms (wearing a protective mask otherwise the entry is not allowed). In this area are available hand sanitizing gels and information (also in QR-code form) about the rules of conduct.

The operations are always carried out keeping the interpersonal distance of at least one meter.

In addition to what has already been indicated during the booking process, at the time of check-in and in each room, the customer can consult all security measures and rules of conduct by scanning a QR-code with a link to the documentation. The organization places for customers inside each room a pack of hand sanitizing gel (hydro-alcoholic solution).

Guests are informed about the rules to be respected to guarantee their own safety and that of all subjects present inside the structure, through information sent at the time of booking and through report (QR-code at the entrance and in the rooms), as well as through infographics arranged inside the structure (common areas, elevators, etc.).

As mentioned previously, inside the room customers can find courtesy kit (hydro-alcoholic gel for hand hygiene) and the QR-code to consult the structure’s rules of procedure. The TV remote control will be protected inside a cellophane envelope replaced at each customer change, as well as the kettle and tea cups which will be sanitized and sealed before the arrival of each new guest.

Common areas
For access to common areas such as corridors, breakfast / bar / restaurant rooms, elevators, hall, garage, fitness centre, conference rooms and anywhere else outside the guest’s room, the customer must wear protective mask and ensure hand hygiene by washing them with soap and water and sanitizing them using the gel dispensers placed on all floors. In these common areas the interpersonal distance between subjects of different rooms / belonging to different units must be maintained. Transfers should be limited to what is strictly necessary.

The access to elevators is allowed to only one person at a time, unless belonging to the same unit or from the same room. It is mandatory to sanitize your hands before touching both the external buttons and the internal push-button panel. These devices are sanitized with high frequency every day, as explained in the specific chapter. While waiting for the elevator, guests must keep the safety distance both from other people and from the door of the elevator, as indicated on the sign placed on the sanitizing station.

The hotel staff stays at customers’ full disposal for any further information or clarification they may need regarding the provisions in force within the structure. Moreover, information signs are also provided in the passage areas to remind the rules to be respected in order to guarantee a pleasant stay while paying necessary attention to health and safety of all of us.